v3.18.0 Release Notes
Custom Incident Categories
If you are an Admin user, then you will now see a new ‘Incident Categories’ option within the Admin Management navigation menu.
Clicking this menu option will open the new Admin page as shown below.
This new Incident Categories page allows you to tailor the list of Incident Categories which will be available to the users in your company, trimming the list down to only those which are relevant. Admin users can:
- Disable existing Incident Categories which aren’t relevant.
- When disabling an Incident Category, any historic incidents will still display correctly, but the
Incident Category will no longer be available for selection via the drop-down when creating an
Incident or Support Plan.
- Enable Incident Categories which had previously been disabled.
- Create new Incident Categories for your company.
New Incident Categories will be enabled as soon as they are created so that they are available for use.
Please note that Incident Categories cannot be edited or deleted once they are created, as this could impact historic data.
Enable/Disable the Assessor field on Web
We have implemented a new configuration which allows you to enable or disable the ‘Assessor’ field drop-down on the Assessment Completion page on the Web.
Any customers who currently have Web Criteria Ratings disabled, will currently have the ‘Assessor’ field enabled as a drop-down so that their users can select an Assessor from the list if they were not the one to perform the assessment.
Any customers who currently have Web Criteria Ratings enabled, will currently have the ‘Assessor’ field disabled meaning that it will be set as the user who started the assessment and cannot be updated.
If you would like us to turn this feature on for you then please contact Client Support or Customer Success.
No bugs were fixed as part of this release.
Improvements to the Web Criteria Rating feature.